Delivery & Returns
Deliveries
UK
For UK deliveries I use Parcelforce 48hr Tracked and Signed delivery.
I can also offer a specialised art handler delivery service for extra peace of mind. This is a good option for large or particularly delicate artworks and for some artworks this will be the only delivery option available.
Rest of the World
For international deliveries I use Parcelforce Global Tracked and Signed and for larger artworks Pack & Send who are large artwork shipping specialists.
Delivery Costs
Delivery costs are added at checkout if buying directly from my website. For purchases made through an enquiry, delivery costs will be quoted before an invoice is issued.
Guide to delivery costs as follows. If you don’t see your country location at checkout then please contact me for a quote.
UK
Parcelforce
Limited Edition Print - all sizes - £5
Small framed artwork - up to 23 x 23 x 4cm - £15
Medium framed artwork - between 23 x 23 x 4cm and 43 x 43 x 6cm - £20
Large framed artwork - between 43 x 43 x 6cm and 90 x 60 x 9cm - £40
Specialist Art Handler Delivery*
All artworks sizes up to 100x100cm - £115
*Please Note - Cost of delivery via Specialist Art Handler is for England and Wales only. For deliveries to Scotland and Northern Ireland using this service, please email me for a bespoke delivery price.
Ireland
Parcelforce Global/Pack & Send
Limited Edition Print - all sizes - £5
Small framed artwork - up to 23 x 23 x 4cm - £23
Medium framed artwork - between 23 x 23 x 4cm and 43 x 43 x 6cm - £30
Large framed artwork - between 43 x 43 x 6cm and 90 x 60 x 9cm - £250
Extra Large framed artwork - upto 76 x 105 x 7cm - £270
Europe
Parcelforce Global/Pack & Send
Limited Edition Print - all sizes - £10
Small framed artwork - up to 23 x 23 x 4cm - £40
Medium framed artwork - between 23 x 23 x 4cm and 43 x 43 x 6cm - £65
Large framed artwork - between 43 x 43 x 6cm and 90 x 60 x 9cm - £250
Extra Large framed artwork - upto 76 x 105 x 7cm - £270
USA and Canada
Parcelforce Global/Pack & Send
Limited Edition Print - all sizes - £10
Small framed artwork - up to 23 x 23 x 4cm - £50
Medium framed artwork - between 23 x 23 x 4cm and 43 x 43 x 6cm - £115
Large framed artwork - between 43 x 43 x 6cm and 90 x 60 x 9cm - £360
Extra Large framed artwork - upto 76 x 105 x 7cm - £410
Australia and New Zealand
Parcelforce Global/Pack & Send
Limited Edition Print - all sizes - £10
Small framed artwork - up to 23 x 23 x 4cm - £60
Medium framed artwork - between 23 x 23 x 4cm and 43 x 43 x 6cm - £120
Large framed artwork - between 43 x 43 x 6cm and 90 x 60 x 9cm - £520
Extra Large framed artwork - upto 76 x 105 x 7cm - £590
Please Note
Deliveries to some countries maybe subject to customs duties / import taxes which the buyer will need to pay in order to receive their goods. I have no control over these extra charges.
Order Processing Times
For existing artworks that I have already made and are ready to go I aim to process your order and get it booked in with a delivery service within 3 days of receiving your order.
For commissioned/bespoke/made to order/personalised artworks then the processing time will be longer. This will depend on the size and complexity of the artwork in question. I will notify you a time-scale for artworks of this nature.
Delivery Times
UK
Parcelforce 48hr Tracked and Signed - 2-3 business days.
Specialist Art Handler Delivery - 1-2 weeks.
Europe
1-2 weeks
Rest of the world
2-3 weeks
Please Note. Due to Coronavirus restrictions/Brexit, there may be some delays.
Returns
I accept returns on all artworks EXCEPT those which are commissioned, made to order or personalised.
Returns are accepted within 14 days of receipt of delivery.
Once a return has been requested the customer has 14 days to return the item.
Please ensure that returned artworks are packed sufficiently (please reuse the original packaging if it’s still serviceable) and that you use a suitable signed for, tracked and insured delivery method.
Return delivery costs are the responsibility of the customer.
Please email me at hello@paulspencerart.com if you would like to return an item.
Refunds
Once the returned item has been received in its original condition a full refund, minus the original delivery costs to you, will be given. Refunds are processed within 14 days of return delivery receipt.
Damaged or Lost in transit artworks
In the event that your delivery is damaged or lost in transit then a full refund will be given, or if possible the item will be replaced/repaired.
For damaged artworks - please keep all packaging and any damaged items as evidence until the claim is resolved. Please also take photographs of any damage as evidence.
Refunds cannot be given for any loss or damage that occurs to your delivery if it was left with a neighbour or in a safe place.
For lost artworks - Once the shipping/delivery company have confirmed and accepted responsibility of a loss a refund can be made.
All Artworks are insured against loss/damage whilst in transit.